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Law guide

Complaint to gas transporter for failure to meet standards

If the gas supply to your premises has been interrupted, it must be restored within the period specified under the Guaranteed Standards set by Ofgem (Office of Gas and Electricity Markets). If they are not restored within this period then you are entitled to compensation and can use this letter to make a request for it. You can also use this document if the gas transporter has completed work on your property but has not restored your property to its original condition. Please note that this document can only be used in England, Wales and Scotland.

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  • Complaint to gas transporter for failure to meet standards