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Law guide

Complaint to restaurant about a booking not kept

If you have booked a table at a restaurant and they have failed to provide you with the table that you have booked, you can use this letter to send a complaint. To use this document, you must have either been told that there was no other table available or that to get another table that you would have to wait and you could not or did not want to wait. If you have had any additional costs caused by the cancellation of the booking, you can also use this letter to recover these additional costs.

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Complaint to restaurant about a booking not kept (View guidance notes)