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Request repair of faulty goods at no charge to the buyer

If you buy a product that is faulty, you might prefer to have it repaired rather than demand a refund. This letter asks the supplier to repair the product for you free of charge and informs them that if the repair is not completed within the specified time period, you will expect a full refund from them. Under the Sale of Goods Act 1979 the buyer has the right to insist on the repair or refund of any item found to be defective.

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