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Law guide

Demand a refund for goods purchased with a credit card

Use this letter to seek a refund from your credit card company for goods that you purchased, or part purchased, that were not delivered, faulty, not as described or not fit for their purpose. To use this letter, the item that you are seeking a refund for must have cost between £100 and £30,000. It can also be used for items purchased from outside of the UK.

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