Use this document to request an official body to investigate a complaint you made to your water company in which you were unsatisfied with the response. To use this document, you should have already complained to the water company seeking compensation due to the fact that there was bacteria present, a serious discolouration of the water and/or because there were harmful chemicals and pollutants in the water. You should also have paid to have the water analysed as evidence and attached a copy of this report with your letter. Please note that you cannot use this document in Northern Ireland.
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Request to official bodies to investigate a complaint about water quality
(View guidance notes)