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Law guide

Demand a refund for an unsatisfactory meal

If you have been dissatisfied with the quality of a meal you ate at a restaurant, use this letter to make a complaint to the restaurant and demand a refund for the total cost of the bill. This document is suitable for use where you requested to have the cost of the meal deducted from the bill but this was refused by the restaurant staff, or where you paid in full to avoid causing embarrassment, but indicated that you would be taking steps to recover your costs.

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Demand a refund for an unsatisfactory meal (View guidance notes)