AA Legal Documents

Complaint to a restaurant about unsatisfactory service

If you recently went to a restaurant and received unsatisfactory service, you can use this letter to complain and seek compensation. This document is ideally suited if the service charge was automatically included within your bill and the restaurant refused to deduct it. If staff spilled food on your clothes, the document also contains an option to reclaim costs for ruined clothes or to reclaim any dry-cleaning costs. You can't use this document if your complaint is about the quality standard of the food. This document is suitable for services bought by a consumer (not a business) in the UK.

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Complaint to a restaurant about unsatisfactory service (View guidance notes)