This Complaints Procedure Notice forms part of the Terms and Conditions ('the Conditions') that govern your access and use of the AA Legal Document Website (this 'Website') or any part thereof or any service offered thereon. By accessing this Website, you acknowledge that you have read, understood and confirmed your acceptance of all the parts, as listed at the bottom of this Website, which collectively make up the Conditions. It is important that you read and understand the Conditions before you start to use this Website. You may print and keep a copy of the Conditions for your reference. If you do not agree with all parts of the Conditions then you are not authorised to use this Website.
If you have a complaint, we really want to hear from you. We welcome your comments, as they give us the opportunity to put things right and improve AA service. We want to deal with your concerns as quickly as possible, so we've set up a three-step procedure to resolve your complaints.
Most problems can be dealt with by sending an email to email@example.com or writing to
The Senior Partner
Parabis Law LLP
8 Bedford Park
Telephone: 0845 607 6406
We will endeavour to investigate your complaint and respond to you as quickly as possible. We undertake to either deal with your complaint, or acknowledge its receipt and confirm the timescales for a full response, within three working days of receipt.
If at any stage you are still not happy for any reason, then this is what you need to do next:
Phone us on: 08705 33 22 11
Write to: The Customer Care Unit, AA Insurance Services, PO Box 2AA, Newcastle upon Tyne, NE99 2AA
Fax: 0292 072 5018
Text phone: 0870 600 1303
If you are still not satisfied, you can refer your complaint to the Solicitors Regulation Authority. Contact details are available here: http://www.sra.org.uk/contact-us/