If you have bought any clothing (including a pair of shoes), it must be:
If you have only worn it a few times or haven't had a reasonable opportunity to check it, you have the right to reject the item of clothing and seek a refund if it has a fault or does not meet the requirements listed above.
If the fault is only minor and can easily be put right, it is reasonable to accept a repair or replacement. The seller must carry out this repair at no additional cost to you. The repair must also be of a good standard, or else you are entitled to a refund.
If you have worn it more than a few times or have had a reasonable opportunity to check it, you are probably still entitled to a repair or replacement. A repair should be carried out within a reasonable period of time and without causing you significant inconvenience. Any repair should restore it to a satisfactory condition. If this does not happen, you are entitled to a replacement or compensation. This could be what you paid for it or the cost of having somebody else repair the item.
If an item of clothing purchased has a fault and you would like a repair from the seller, this should be completed at no additional expense to you.
If the item of clothing cannot be replaced or repaired economically, you are entitled to a refund. The trader may make a reduction from the price you paid to allow for the use you have had from the clothing.
If anything else has been damaged, for example, if the colour ran due to a fault and discoloured other clothes, or you are out of pocket in any other way, you may be entitled to compensation over and above the price of the item.
Remember that no items last forever and all clothes need to be looked after to avoid unnecessary damage. However, if there are genuine problems with an item of clothing, the seller must fix the situation. The seller cannot tell you to go back to the manufacturer.
As soon as you have determined that there is a problem with an item of clothing that you have purchased: