If you've bought any furniture, including floor-coverings, beds, carpets or lounge suites, it must be:
If you've bought furniture that is faulty before you've used it, you should be entitled to a full or partial refund. This won't be the case, however, if you had a reasonable opportunity to examine the furniture when buying and the fault was so obvious that you should have noticed it.
Whether you're entitled to a full refund depends on whether you've 'accepted' the furniture.
The Sale of Goods Act states that you have a 'reasonable time' to examine goods after purchase before they're regarded as being 'accepted' by you. It doesn't specifically state how long a 'reasonable time' is; it depends on factors such as how often you use the item, the type of fault (e.g. whether it's obvious or not) and whether you've continued to use the item despite knowing it has a fault.
If you've accepted the furniture, you may be entitled to a repair or replacement. The seller is entitled to refuse either of these if the cost of doing so would be excessive in comparison to the alternative. Whatever solution is agreed, it shouldn't result in undue inconvenience to you.
If you've only had the furniture a few weeks, you may be entitled to a refund (assuming that you did not have a reasonable opportunity to examine it when buying and the fault was not so obvious that you should have noticed it). A refund can only be considered if you haven't accepted the furniture (see above).
Alternatively, you may request the furniture to be repaired or replaced. If the fault is only minor and can easily be put right, it's reasonable to accept a repair. This repair should be done to a satisfactory standard at no additional cost to you. If the repair isn't carried out to a satisfactory standard, you're entitled to seek a refund.
In the first 6 months from the date of purchase, when you return the furniture to request a repair or replacement, you don't have to prove that it was faulty at the time of sale. There is an assumption that it was faulty unless the seller can prove otherwise. If you opt for a refund rather than a repair or replacement, the onus will be on you to prove that it was faulty at the time of sale.
If you've had the furniture longer than a few weeks or have had a reasonable opportunity to check it, you may still be entitled to a repair or replacement, but this will depend on the circumstances. A repair should be carried out within a reasonable period of time and without causing you significant inconvenience. Any repair should restore goods to a satisfactory condition.
If the furniture can't be replaced or repaired economically, you're entitled to a refund. The seller may make a reduction from the price you paid to allow for the use you've had from the furniture.
If you're out of pocket in any other way, you may be entitled to compensation over and above the price of the furniture.
If you determine that there is a problem with the furniture you've bought, do the following:
Check if the seller is a member of the, the independent standards body for furniture and floor coverings (including kitchens and bathrooms). If the seller is a member, the Furniture Ombudsman can provide a dispute resolution service and can inspect the furniture on-site.
Members must follow a code of practice and, in the event of an unresolved dispute, must accept the ruling of the Furniture Ombudsman.
If the seller isn't a member of the Furniture Ombudsman, the Furniture Ombudsman can still arrange an independent inspection of the furniture, but can't intervene any further to help you with any claim.
You can bring a claim in the courts, but this should be a last resort if all other options don't produce the result you're looking for. You should speak to a solicitor or the.