If you buy electrical goods, such as a toaster, washing machine, microwave, or television, they must be:
You can find out more about your rights in the section Introduction to your legal rights.
When you buy an appliance that was faulty before you used it, you should be entitled to a full or partial refund unless you had a reasonable opportunity to examine the appliance when buying it and the fault was so obvious that you should have noticed it.
Whether you're entitled to a full refund depends on whether you've 'accepted' the appliance.
The Sale of Goods Act states that you have a 'reasonable time' to examine goods after buying them before they're regarded as being 'accepted' by you. It doesn't specifically state how long a 'reasonable time' is; it depends on factors such as how often you use the goods, the type of fault (e.g. whether it is obvious or not) and whether you've continued to use the goods despite knowing they're faulty.
If you've accepted the appliance, you may be entitled to a repair or replacement. The seller is entitled to refuse either of these if the cost of doing so would be excessive in comparison to the alternative. Whatever solution is agreed, it shouldn't result in undue inconvenience to you.
If you only used the appliance a few times before a fault arose, you may be entitled to a refund (assuming that you didn't have a reasonable opportunity to examine the appliance when buying it and the fault wasn't so obvious that you should have noticed it). However, you'll only be entitled to a refund if the goods haven't been accepted (see above).
Alternatively, you may request that the appliance be repaired or replaced. If the fault is only minor and can easily be put right, it's reasonable to accept a repair. This repair should be done to a satisfactory standard at no additional cost to you. If the repair isn't carried out to a satisfactory standard, you're entitled to seek a refund.
In the first 6 months from the date of purchase, when you return the appliance to request a repair or replacement, you don't have to prove that it was faulty at the time of sale. There is an assumption that the appliance was faulty unless the seller can prove otherwise. If you're asking for a refund rather than a repair or replacement, the onus will be on you to prove that the appliance was faulty at the time of sale.
If you've used the appliance more than a few times or had a reasonable opportunity to check it, you might not qualify for a refund, but you may be still entitled to a repair or replacement. A repair should be carried out within a reasonable period of time and without causing you significant inconvenience. Any repair should restore goods to a satisfactory condition. If the appliance isn't restored to a satisfactory condition, you should be entitled to a partial refund. (It will be less than the price you paid to allow for the use you've had from the appliance.)
If the appliance can't be replaced or repaired economically, you're entitled to a refund. The seller can make a reduction from the price you paid to allow for the use you've had from the appliance.
If the appliance has damaged anything else or you're out of pocket in any other way, you may be entitled to compensation over and above the price of the appliance.
If there is a problem with the electrical goods you've bought, you should do the following:
In addition, you should bear in the mind the following considerations in relation to gas appliances:
It's against the law for anyone to use a gas appliance that they think may be unsafe.